Dealing with us during the pandemic
This is an unprecedented time and we wanted to let you know about the steps we are taking to help support our customers during this time.
Please be assured that we continue to be here to support you with your finance agreement so please see below for the latest information or if you have any concerns about your financial situation.
As with any responsible business the health and safety of our staff is a key focus. We are also socially responsible and want to do everything in our power to reduce the spread of this virus. Therefore, we have already taken action to ensure that most of our staff can work from home and this means that our call centres are working differently and are not routinely taking in-bound calls. To assist us in handling enquiries we would urge our customers wherever possible to contact us using our online forms and online chat facilities, more information about how to contact us is detailed below.
Supporting the vulnerable & acting responsibly
It is important during these times that we work together to support each other as people. We understand that this is a difficult and challenging time for a lot of people and we want to help those of you who are in need. These are people who are either in financial difficulty or who are vulnerable. It is essential that we can continue to serve these people to the best of our ability. We kindly ask our customers to behave responsibly and only seek help from us where there is a genuine need and not to make contact if it is not necessary. However, if you have a genuine need then please do contact us through your online MyFinance account.
Financial impact resulting from the coronavirus
If as a result of the Coronavirus pandemic, you have been financially impacted and you need help then we are here to listen and find the right solution for your circumstances. To help us do that, we ask that you complete our online request via your MyFinance account, click here. If you have already submitted a form, please rest assured that we are working on it and will be in touch shortly.
If you are not in financial difficulty but worried that you might be in the future, or want to understand more then please consult our financial difficulties support page.
Registering for MyFinance
If you haven’t registered for MyFinance, we’d encourage you to do so. You can find out more information about how to register here.
Contract ending soon
If you are coming towards the end of your contract and would like to extend your agreement then we may be able to offer you an extension of up to three months without the need for a credit assessment or arrangement fee. Please make a request via your MyFinance account, using the 'Extend your contract' option within 'Manage Agreement'. If you have already submitted a form, please rest assured that we are working on it and will be in touch shortly.
The government have now announced that from 30th March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This will be applied automatically, you do not need to do anything. More information can be found here.
We encourage you to make use of your MyFinance account to access documents and take key actions regarding accounts. You can do so by clicking here. You can also make use of our online chat facility.
For more general queries you can find information on our frequently asked question page.
Should you still need to contact us then please do so by clicking here.
Thank you for your understanding and support during this period.
We hope that you stay safe during these difficult times and we thank you for taking the time to read this communication.