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COVID-19 Information

Please consult our COVID-19 information section by clicking on the 'More Information' link below. You’ll find information on financial difficulties, operating during restrictions and much more.

More information

Our Customers

Increased customer demand continues so to help us in handling enquiries we would encourage our customers wherever possible to contact us using our online forms and online chat facilities, more information about how to contact us is detailed below.

COVID-19 Payment breaks and other options

We understand that this is a difficult and challenging time for a lot of people and we are here to help.  Please visit our financial difficulties support page where we have lots of information detailing how we may be able to help during these difficult times.

Vehicle collections at the end of your agreement

We are collecting vehicles in the normal way with some enhanced procedures following UK government guidelines. You will be contacted by us towards the end of your agreement and we encourage you to inform us of your intentions as early as possible.

Please visit our returning your vehicle support page for further information.

Should the situation with returning vehicles change, we will update the information on this page.

Vehicle maintenance

Scheduled Servicing:

Where possible, routine servicing of your vehicle should be postponed until local lockdown restrictions have been lifted, however, if your vehicle is already booked in for an end of agreement inspection, it is still required to have a full and complete service history record.

Please contact your local Retailer If you require your vehicle to be serviced before collection.

Scheduled MOT:

Your vehicle will require a valid MOT in order to be road legal. An MOT can still be completed by our Retailers in areas with local lockdown restrictions in place. If your vehicle’s MOT due date falls outside of the restriction period, we recommend waiting until restrictions have been lifted.

Repair & Maintenance:

Repair & Maintenance work can still be completed by our Retailers during this period if work is essential in order to keep the vehicle road legal and mobile.

What other options are available to consider?

We have a range of other options which might suit your needs, these include the following examples: 

Extend your term

This increases the length of your contract, and if you have a Conditional Sale agreement, reduce the payments as it is spread over a longer term.

If you have a Personal Contract Purchase or Contract Hire agreement, this could increase your monthly payment. But you may find this option useful If for example, you need to extend your contract while you await your new vehicle or need to delay your balloon payment at the end of the contract.

Please remember also, as the term is longer, you’ll pay more interest than you would if you didn’t extend the contract. If this is something you require, please make a request via your MyFinance account, using the 'Extend your contract' option within 'Manage Agreement'.

Reduce your term

It might suit your circumstances to pay more each month in order to reduce the term of your agreement. This could save you money on interest as you will be paying over a shorter period. If you have had a COVID-19 payment break and now your financial circumstances are resolved, you may wish to change your contract back to its original term to align with your servicing and insurance etc.

If this is something you require, Please make a request via your MyFinance account, using the 'Change to my Contract or Payments' option within 'Manage Agreement'. Please ensure you select you’re not in financial difficulty.

Increase your mileage

You can increase your mileage allowance and pay more each month. This is an option if you think you might go over your mileage allowance and don’t want to pay a big bill at the end.

If this is something you require, Please make a request via your MyFinance account, using the 'Change to my Contract or Payments' option within 'Manage Agreement'. Please ensure you select you’re not in financial difficulty.

End your contract and/or enter into a new contract

You might want to change the amount you pay each month by entering into a new contract for another vehicle and pay less. You could do this for example by part exchanging your vehicle for another. If you want to end your agreement early you have two options;

(1) you could early settle (and part exchange if it suits you) which means paying the total amount owed minus any interest rebate. Go to your MyFinance account and request a quote or your nearest Retailer;

or (2) you could voluntary terminate, as long as you pay at least 50% of the total amount payable, you’d also need to return the vehicle to us. If you are interested in a different vehicle and would like information about any offers that may be available to you then you can indicate this on our online form.

Payment Waiver

If you have been made redundant involuntarily then you may be able to use our Payment Waiver feature to ask us to waive up to 6 monthly payments. You can check if your agreement includes Payment Waiver here.

Contract ending soon

If you are coming towards the end of your contract and would like to extend your agreement, then we may be able to offer you an extension of up to three months, without the need for a credit assessment or arrangement fee. Please make a request via your MyFinance account, using the 'Extend your contract' option within 'Manage Agreement'.

If you have already submitted a form, please rest assured that we are working on it and will be in touch shortly. Any questions, try our online chat via your MyFinance account.

If you have a PCP agreement and you'd like to keep your car at the end of your contract, we may be able to offer you a refinance option. If you’d like to discuss refinancing your final payment and have 3 months or less left on your agreement, please email our team.

Retailer closures

The safety of our customers, retailers and colleagues is our number one priority. For details of retailer closures, please refer to the Peugeot, Citroën or DS website.

MOTs

Following the outbreak of COVID-19, the government announced a 6 month MOT exemption. How this affects you depends on when your MOT is due to expire.

30 March 2020 to 31 July 2020

Your MOT will be automatically extended for 6 months because of coronavirus.

The final date that falls in to this automatic extension is the 31 January 2021. For any date that falls after this extension, you must book an MOT as usual.

Further guidance can be found on the GOV.UK website.

Servicing

Most dealers are open to provide vehicle servicing and repairs, you can contact your dealer to arrange an appointment.