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COVID-19 Information

Please consult our COVID-19 information section by clicking on the 'More Information' link below. This includes information on payment breaks, financial difficulties, MOTs and much more.

More information

Where can I find my agreement number?

Your agreement number can be found on your welcome letter/email, just below the date, or any other communication sent by us. Click here to see an example letter. 

Alternatively, you should see this as your Direct Debit reference number on your bank statement, or in your online banking. This will be 7 numbers or 7 numbers and 1 letter being, H, G or F.

If you're still having problems finding it, you can contact us through our 'Contact Us' page. Just select, 'Help to use my online account'.