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Coronavirus Pandemic

We are currently experiencing a high volume of online and telephone enquiries. We are taking all necessary steps to ensure that the needs of our customers, employees and partners are considered throughout the pandemic. As a result, our employees are working from home so things may take longer than usual. During this time we would be very grateful for your cooperation. Before making contact with us, please consult the information on our website. Please remember that for many general enquiries, you can self-serve on your MyFinance account.

More information

How do I change my bank details?

To change your bank details you will need to download and complete the direct debit mandate form, found here. Once completed you can send us a copy through your online account.

Once logged in your will need to select “Manage Agreement” from the dashboard and select Direct Debit Mandate from the drop down list. You will then have the option to upload your document and submit.

Please ensure you send us the new details in good time for your next monthly instalment, especially if you’ve already cancelled your existing direct debit instruction.

Please be advised that you may be required to make payment via alternative means whilst your new payment instructions are being set up.