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SERVICES UNAVAILABLE
We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

How do I change my bank details?

To change your bank details you will need to download and complete the direct debit mandate form, found here. Once completed you can send us a copy through your online account.

Once logged in your will need to select “Manage Agreement” from the dashboard and select Direct Debit Mandate from the drop down list. You will then have the option to upload your document and submit.

Please ensure you send us the new details in good time for your next monthly instalment, especially if you’ve already cancelled your existing direct debit instruction.

Please be advised that you may be required to make payment via alternative means whilst your new payment instructions are being set up.