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We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

Can I make a claim on my FSI or TLC policy?

A claim can be made by calling MAPFRE ABRAXAS on 0330 400 1620. Alternatively, you can register a claim online at or via email to