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Coronavirus Pandemic

We are currently experiencing a high volume of online and telephone enquiries. We are taking all necessary steps to ensure that the needs of our customers, employees and partners are considered throughout the pandemic. As a result, our employees are working from home so things may take longer than usual. During this time we would be very grateful for your cooperation. Before making contact with us, please consult the information on our website. Please remember that for many general enquiries, you can self-serve on your MyFinance account.

More information

How do I make a claim on my PSA Financial Shortfall Insurance (FSI) or Total Loss Cover (TLC) policy during the pandemic?

A claim can be made by calling MAPFRE ABRAXAS on 0330 400 1620. Alternatively, you can register a claim online at or via email to