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Coronavirus Pandemic

We are currently experiencing a high volume of online and telephone enquiries. We are taking all necessary steps to ensure that the needs of our customers, employees and partners are considered throughout the pandemic. As a result, our employees are working from home so things may take longer than usual. During this time we would be very grateful for your cooperation. Before making contact with us, please consult the information on our website. Please remember that for many general enquiries, you can self-serve on your MyFinance account.

More information

Will my Cosmetic Repair Insurance repair take place during the pandemic?

From 18 May, if you live in England, our mobile repairers will start to complete repairs in line with social distancing guidelines laid out by the Government. They will initially be working through the backlog of submitted claims and will be in contact with you in due course to arrange an appointment to suit you.

Because of continued Government advice in Scotland and Wales, our mobile repairers are currently not completing repairs. All claims requests will be logged and as soon as the restrictions are lifted a repair appointment date will be automatically generated. An email and text message will be sent to notify you of your appointment at this time.