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Coronavirus Pandemic

We are currently experiencing a high volume of online and telephone enquiries. We are taking all necessary steps to ensure that the needs of our customers, employees and partners are considered throughout the pandemic. As a result, our employees are working from home so things may take longer than usual. During this time we would be very grateful for your cooperation. Before making contact with us, please consult the information on our website. Please remember that for many general enquiries, you can self-serve on your MyFinance account.

More information

My vehicle is due to be handed back in the next few weeks, what should I do?

As a result of the Coronavirus pandemic and new social distancing rules, there are changes to our approach to collecting vehicles. 

We can no longer accept deliveries to dealer or auction sites. We can arrange to collect the vehicle, however as there is significant demand for these services and limited coverage, collections may take longer than usual. 

Alternatively you may wish to extend your contract for up to three months without the need for a credit assessment or arrangement fee. Please make a request via your MyFinance account, using the 'Extend your contract' option with 'Manage Agreement'.