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We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

I’ve changed my name, how do I let you know?

If you have recently changed your name, you will need to send us a copy of the relevant legal documentation. This could be your marriage certificate, decree nisi/absolute or deed poll.

You can upload your documentation online via your online account. Once logged in select ‘Manage Agreement’ from the dashboard and then ‘Change your name’ from the drop down list. You will then be able to choose your file and submit.