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We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

How do I check my outstanding balance?

Your outstanding balance can be found on your Annual Statement. However, if you would like to know what your outstanding balance is in-between statements, please call our customer services team, you will be asked a number of security questions and then your outstanding balance will be confirmed.