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We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

Why do you require my vehicle registration number for parking?

We'll pass your vehicle registration number to the parking space owner to help them identify you when you arrive. Parking site enforcement will also receive you vehicle registration number to avoid a penalty charge notice being issued in error.

Your registration details are very important for our commercial parking sites that use an Automatic Number Plate Recognition system. Once you've provided your vehicle registration number the system will recognise your vehicle to allow entry.

If you don't have your vehicle registration number to hand at the time of making your booking, simply enter 'TBC' and log in to your account later to update your booking details. You can also send your vehicle registration number to or get in touch with our team by using our contact form.

If you don't provide us with your vehicle registration number, or the number provided is incorrect, we will not take liability for a penalty charge notice that may be issued as a result.