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COVID-19 Information

We are open for business as usual, however our staff are working from home so things may take a little longer. 

Please consult our COVID-19 information section by clicking on the 'More Information' link below. This includes information on payment breaks, financial difficulties, MOTs and much more.

You can chat to us and access your agreement to carry out many tasks via your MyFinance account. Please log in or register if you haven't already. 

More information

What happens if I am having difficulty meeting the payments?

If your financial difficulty is a result of the coronavirus pandemic please find further information here.

Don’t suffer in silence, please contact us as each case will be looked at on an individual basis.  

Please note that when considering your request we may ask for supporting documents. You can speed up the process by enclosing or attaching relevant documents, such as doctor’s notes, specialist referrals or letters from Department of Work and Pensions (DWP). 

If you are finding yourself in financial difficulty you can find advice, guidance and useful contacts on our financial difficulties page.