Skip to main content

We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

I'm having difficulty meeting my car payments

Don’t suffer in silence, please contact us as each case will be looked at on an individual basis.  

Please note that when considering your request we may ask for supporting documents. You can speed up the process by enclosing or attaching relevant documents, such as doctor’s notes, specialist referrals or letters from Department of Work and Pensions (DWP). 

If you are finding yourself in financial difficulty you can find advice, guidance and useful contacts on our financial difficulties page.