What happens if I am having difficulty meeting the payments?
Don’t suffer in silence, please contact us as each case will be looked at on an individual basis.
Please note that when considering your request we may ask for supporting documents. You can speed up the process by enclosing or attaching relevant documents, such as doctor’s notes, specialist referrals or letters from Department of Work and Pensions (DWP).
If you are finding yourself in financial difficulty you can find advice, guidance and useful contacts on our financial difficulties page.