Skip to main content

COVID-19 Information

We are open for business as usual, however our staff are working from home so things may take a little longer. 

Please consult our COVID-19 information section by clicking on the 'More Information' link below. This includes information on payment breaks, financial difficulties, MOTs and much more.

You can chat to us and access your agreement to carry out many tasks via your MyFinance account. Please log in or register if you haven't already. 

More information

How long should I wait for a response to my online query?

In most instances, we aim to deal with your request within 72 hours. In certain circumstances, we will need to respond by post, please allow additional time in these cases. Due to the coronavirus, we have received a very high volume of requests and, like most organisations, we are working from home and have fewer colleagues available to process these requests. Therefore things are taking a little longer than normal.

If you have sent us a Financial Difficulty form and we are awaiting a response, please do not chase us as this will cause further delays. We are prioritising customers with payments due soon.