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Coronavirus Pandemic

We are currently experiencing a high volume of online and telephone enquiries. We are taking all necessary steps to ensure that the needs of our customers, employees and partners are considered throughout the pandemic. As a result, our employees are working from home so things may take longer than usual. During this time we would be very grateful for your cooperation. Before making contact with us, please consult the information on our website. Please remember that for many general enquiries, you can self-serve on your MyFinance account.

More information

I've deferred my PCP final payment, will my Financial Shortfall Insurance (FSI) or Total Loss Cover (TLC) policy cover me for that deferred period?

Customers in a 36 or 37 month PCP contract who, as a result of the Coronavirus pandemic, are unable to hand the car back at the end of the agreement and received a Guaranteed Future Value deferment, will still be covered for any shortfall on the finance settlement in the event that the vehicle is written off. This will be the case for up to 48 months from the date the policy was incepted, whilst the existing contract continues to be live.

Customers in a 48 month PCP contract will not be covered if you defer the payment of your final Guaranteed Future Value.