How do I access invoices online?
Following HM Revenue & Customs move to make tax digital, we have made invoices available to view and download online. As of 1st October 2019, we will therefore no longer be sending paper copies of invoices to customers.
After this date, invoices can be viewed and downloaded in a PDF format via your online account. These will be available the day after payment has been collected from your bank and will remain within your account for 1 year for you to access at your convenience. If you have not yet created an account, you can find out how to do so here.
To access an invoice you will need to log in and select ‘My Documents’ from your agreement dashboard. Your invoices should then be available to view.
By simply clicking the document name, you will create an automatic download of the document so that you can view, save or print the document as required.
Not seeing your invoices?
If your documents are not visible, it is likely that you need to activate online documentation. To do this click on ‘My Login’ in the navigation at the top of the page and ensure that “I want to go paperless” is selected. Once you have selected this option, you will be able to return to 'My Documents' where your invoices should be available.
If you are still unable to view them, please contact us directly from your account using the ‘General Enquiry’ category of the online form. This can be found within ‘Manage My Agreement’.