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Frequently Asked Questions

How can I make a payment?

Payment can be made by credit or debit card via the My Account section of this website. You will just need to login or register to make payment.

We acknowledge that some people feel safer using a credit card online but please remember repaying your debt with a credit card may increase the risk of escalating debt and financial difficulties. Please talk to us if you find yourself in financial difficulties.

Alternative methods of payment are as follows. Please note that we can only take payment from the account holder or an authorised third party.

Call us: 0345 345 5449

Bank transfer:
Sort Code: 60-00-01
Account Number: 83609520

Please don’t forget to include your agreement number as the reference so that we can identify your payment.

Cheque: You can send a cheque to the below address:

PSA Finance UK
61 London Road

Please ensure you write your agreement and registration numbers on the back of the cheque so that we can identify your payment.

Settling your agreement

If you have settled your agreement or part exchanged, and another instalment has been paid since the day the settlement was made, a refund may be due on your account. Please allow 14 working days for this to be processed from the date we have received the settlement payment. Your dealer will be able to confirm the date the payment was made if you have part exchanged.

Things to bear in mind:

  • You can monitor this on your MyFinance account in the Payment schedule
  • You’ll be able to see the settlement being received, the agreement being closed and any overpayment (additional instalment) in credit
  • From this point the refund process will start automatically once the direct debit has cleared – please allow 5 full working days for the direct debit to clear before the refund process starts.
  • From the time you see your account is no longer in credit, please monitor your bank account and you should see the funds being credited back to you – this is usually within approx. 4-7 working days from the date your refund is processed
  • Please refer to your settlement letter for clarification of the final instalment you will be required to pay under the terms of the settlement – this can be found on the second page of your settlement letter

How do I change my address?

You can update your home address via the ‘My Account’ section on this website.

Once logged in select ‘Personal Details’, then click on the update button and select ‘Update my address’ from the drop down list.

If you are having difficulty accessing your account, you can find supporting information in the ‘online account’ section of our FAQ’s

How do I change my bank details?

To change your bank details you will need to download and complete the direct debit mandate form, found here. Once completed you can send us a copy through your online account.

Once logged in your will need to select “Manage Agreement” from the dashboard and select Direct Debit Mandate from the drop down list. You will then have the option to upload your document and submit.

Please ensure you send us the new details in good time for your next monthly instalment, especially if you’ve already cancelled your existing direct debit instruction.

Please be advised that you may be required to make payment via alternative means whilst your new payment instructions are being set up.

How long should I wait for a reply to a query?

We currently aim to deal with your request within 5-10 days working days.

However, if you require a faster response time please use our live chat function to speak with one of our agents.