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We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

How do I view documents online?

From October 31st 2019, we have become truly digital and all customers will be able to receive their letters and documents online. You will need to log in or register to your online account and select 'My Documents' from your dashboard. All documents should be available to view or download.

You will receive an overnight notification to let you know a new document is available to view. All documents should be available to view or download in PDF format.

All letters will be automatically erased from your online account after 12 months, so we would recommend you download them and save them to your personal device. To download a document, you simply click on the document name and an automatic download will start.

If you are a business customer with more than 10 vehicles in your fleet, currently your account will not be going paperless unless you have already chosen to do so.

If you are unable to view them, please make sure you have confirmed to see your documents in your online account by going to "My Login" once you've logged in.