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At PSA Finance we’re always looking to improve our customer experience and develop our finance and mobility offers. To do that we are constantly looking for talented individuals. We encourage innovation and creativity, with the dedication to put the customer first.

But we also put our people first. With our average length of service being over 11 years, we must be doing something right.

So, what do you get in return for your hard work?

We’ll look after you

Taking care of our employees is important to us and we understand that a job is about more than the job spec. Not only do we invest in our employees futures but we offer a competitive benefits package.

To name a few, this includes 26 days holiday as standard, a generous pension scheme, medical plans, employee assistance programme, enhanced family friendly policies, discounts on high street brands and of course some very attractive employee ownership car schemes.  

Work-life balance

To ensure our employees are happy at work we are committed to providing a positive work life balance, recognising that everyone has different commitments.

We offer attractive flexible working options so that our employees can address both personal and professional demands that they may face. 

Celebrating teamwork

We appreciate that you spend a lot of time with your co-workers and encourage collaboration.

We also like to make sure that you get to know them away from the hustle and bustle of office life, arranging team and company-wide events, giving employees the opportunity to grow friendships and make new ones.

 

Want to join our team?

Take a look at the job roles we currently have available below and to apply, simply fill in the contact form.

Customer Services Contact Centre Agent
Posted on 22/03/2021 Application closes on 31/12/2021

Salary: £19,000 - with a career progression plan giving the agents an opportunity to earn up to £24,000
Shift Pattern: Monday - Friday 9am - 5pm, 1 Saturday in 4 9am - 1pm
Location: London Road, Redhill, Full time
Contract type: Permanent

A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. Within this role, the requirements are:

  • To provide the highest quality service to all PSA Finance customers within a contact centre environment of approximately 20 customer service advisors.
  • You will receive an initial two weeks of training on our bespoke systems, and our products.

Skills & Experience:

  • 5 x GCSEs ‘A-C’ levels, including English and Maths required
  • ‘A’ levels or equivalent desirable
  • Experience in Customer Services environment is essential
  • Excellent communication skills with the ability to liaise and communicate with all levels of colleagues and customers is essential
  • Ability to communicate effectively by letter, email and telephone, in order to achieve clarity amongst colleagues and for our customers
  • High level of listening skills and the ability to determine relevant information
  • Ability to prioritise and multi task
  • Ability to adapt to change

Benefits include:

  • 26 days holiday per annum increasing to 30 days with service
  • Pension contribution of up to 7% against employee contribution of 5%
  • Private medical insurance
  • Up to 2 employee car scheme vehicles
  • Season ticket loans
  • Family and friends discounts on Peugeot, Citroën and DS cars

To apply for this role:

Please send a cover letter with your reason for the application along with your updated CV.

Apply online

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PSA Finance UK Ltd
61 London Road,
Redhill, Surrey,
RH1 1QA