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SERVICES UNAVAILABLE
We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

Cookie Policy

A cookie is a small text file that is placed on your computer by your web browser. It captures information such as the areas of the website you have visited and the browser that you are using. 

At PSA Finance, we use cookies to help improve our website and your user experience. We use cookies for the purposes listed below, as necessary for website operation, for example to enable you to log in to your account or place an order:

  • to analyse the use of the Site by, for example, recognising and counting the number of visitors and how they move around the Site.  This helps us to see what parts of the site are popular and which sections need improving to make the experience better for users;
  • to recognise you when you return to the Site so that content can be personalised for you, for example, by remembering your country and site preferences; and
  • to record your visit to the site and the pages you have visited and links you have followed.  We will use this to make the site more relevant to your interests.

If you delete cookies or block them the website may not perform as you would expect.

Manage your cookie settings

Essential cookies

Essential cookies allow our website to function, ensuring elements such as security, network management and accessibility. It is possible to disable these cookies however this must be done in your browser settings. Please be aware that disabling essential cookies will affect how the website functions and may remove the ability for you to complete some actions. 

Below are a list of essential cookies used on the PSA Finance website.  
 

Cookie Name Description/Purpose Session
X-Salesforce-CHAT  Salesforce Live Chat 
Necessary for the functionality of the website's live chat service
Session
BrowserId Salesforce Live Chat 
This cookie is used to improve functionality and accelerate processing times. Registers a unique ID that identifies the user's device for return visits 
365 days
snapinsPage_#
snapinsPageTime_#
snapinsPc
snapinsStart
Salesforce Live Chat 
Necessary for the functionality of the website's live chat service

 

Persistent
Google consent Google.com
Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
2 years
YouTube consent YouTube.com
Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
2 years
Cookie Consent (psa-finance.co.uk) PSA Finance Cookie Consent
Stores the user's cookie consent state for psa-finance.co.uk
1 year
Cookie consent (service.force.com) Live Chat Cookie Consent
Stores the user's cookie consent state for psa-finance.co.uk
1 year
LSKey-c$CookieConsentPolicy  Live Chat Cookie Consent 
Determines whether the user has accepted the cookie consent box.
1 year

 

Non-essential cookies

Non-essential cookies collect anonymous data about how you use and navigate our website in a way that does not directly identify anyone. These also allow us to improve and personalise your website experience. 

See below for non-essential cookies used on the PSA Finance website. 

Cookie Name Description/Purpose Duration
BrowserID Salesforce (force.com)
Registers a unique ID that identifies the user's device for return visits.
1 year
BrowserID_sec Salesforce (force.com)
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
1 year


_ga
_gid
_dc_gtm_<property- id>
_gac_<property-id>

Google Analytics 
Used to distinguish users. Data is anonymised.
Used to distinguish users. Data is anonymised.
Used to throttle request rate. 
Contains campaign related information to help us understand user behaviour. Data is anonymised.

2 years
24 hours
1 minute
90 days
VISITOR_INFO1_LIVE YouTube.com
Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
179 days
YSC YouTube.com
Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
Session
yt.innertube::nextId YouTube.com
Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
Persistent
yt.innertube::requests YouTube.com
Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
Persistent

LAST_RESULT_ENTRY_KEY
yt-remote-cast-available
yt-remote-cast-installed
yt-remote-connected-devices
yt-remote-device-id
yt-remote-fast-check-period
yt-remote-session-app
yt-remote-session-name
YouTube.com
Stores the user's video player preferences using embedded YouTube video

Persistent
Session
Session
Persistent 

Persistent
Session
Session
Session


hjSessionUser_{site_id}
_hjid

_hjFirstSeen

_hjUserAttributesHash

_hjViewportId

_hjDonePolls

_hjMinimizedPolls

_hjShownFeedbackMessage

Hotjar 
Ensures data from subsequent visits to the same site are attributed to the same user ID. 
Identifies a new user’s first session.

User Attributes sent through the Hotjar Identify API are cached for the duration of the session.

Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample

Set when a user completes an on-site Survey

Set when a user minimizes an on-site Survey.

Set when a user minimizes or completes a Feedback widget.

 


365 days


Session

Session

Session

365 days

365 days

365 days


 

Cookies throughout you online experience

There are some instances throughout your online experience, where you will be redirected to a different website to that which you are currently on; in particular when submitting a finance application online and when managing your account. When visiting these websites for the first time you will be prompted to manage your cookie preferences, which will relate solely to the website that you are viewing. These instances are outlined below. 

When buying a Citroën or DS Automobiles vehicle online, you will be given the option to apply for finance online. From the Citroën or DS Automobiles websites you will be redirected to a PSA Finance website to submit an online finance application. The cookies that are used when buying a vehicle online will differ to the ones listed on this page. You can consult the cookie policy here.

When managing your online account with PSA Finance you will use a website called ‘MyFinance’. When clicking on ‘My Account’ or any link across our website that references managing your account online, you will be redirected to the MyFinance website, which is a different website to the one you are currently on. The cookies that are used on MyFinance will differ to the ones listed on this page. You can consult the MyFinance cookie policy here.

Third party cookies

We also use and work with a number of third party suppliers and partners who set cookies on this site in order to deliver certain services and features. We do not control the dissemination of these cookies. If you would like more information about the cookies used by these organisations, as well as information on how to opt-out please review the table below. For example, we sometimes embed video content from websites such as YouTube, which set cookies on your device when you visit a page on this site containing embedded content. Information on YouTube's privacy policy can be found here http://www.google.co.uk/intl/en/policies/privacy/.

We use other third-party cookies to analyse customer journeys on our websites and advertising banners. These cookies are sent by us or by our technical service providers to assess who accesses the content and sections of our site, in order to evaluate them and improve their organisation, in terms of content and categories. Where applicable, these cookies also detect navigation problems and so allow us to make our services easier to use. These cookies only produce anonymous statistics and number of visits, and do not include any personal data. These cookies will also be used to personalise this site and also other websites and advertising banners of the PSA Groupe. The service life of these assessment cookies does not exceed 90 days. To disable these cookies, visit https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/.
Please note that our advertisers may also use cookies, over which we have no control.

Sharing tools in the form of Facebook and Twitter share buttons feature on this site, these third party websites may set a cookie if you are logged in to their service. Please refer to the Facebook and Twitter cookie policies. https://en-gb.facebook.com/policies/cookies/ and https://help.twitter.com/en/rules-and-policies/twitter-cookies. 

Email tracking

Some of the emails we send to you may contain a ‘web beacon pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed.  We use this information to determine which parts of our emails are of most interest to you.
You can delete the pixel by deleting the email.  If you do not wish to download the pixel to your computer or other device, you can ensure this by selecting to receive emails from us in plain text rather than HTML.

Alternatively, you can unsubscribe from our mailing list by contacting us at ukcustomerservices@psa-finance.com.

How to delete cookies

When you accessed the site, you were presented with a message that notified you of our use of cookies.  We had to use a cookie to present you with that notice (you can see details of this cookie under ‘Cookie Banner’ in the table below).  If you continue to use the site, more cookies will be placed on your computer as described in this cookie policy in order to enhance your user experience whilst on the site.  By continuing to use the site you are agreeing to the use of such cookies.

We will not use cookies to collect personal data about you. However, if you wish to restrict or block the cookies which are set by this site (or, indeed, on any other site) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. In respect of cookies that are set via this site, you can also disable these.

Further information can be found on http://www.allaboutcookies.org/. Please note that, as these websites are not owned or operated by us, we are not responsible for any of the content on them.

Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this site.