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Coronavirus Pandemic
We are currently experiencing a high volume of online and telephone enquiries. We are taking all necessary steps to ensure that the needs of our customers, employees and partners are considered throughout the pandemic. As a result, our employees are working from home so things may take longer than usual. During this time we would be very grateful for your cooperation. Before making contact with us, please consult the information on our website. Please remember that for many general enquiries, you can self-serve on your MyFinance account. 

More information

If you are returning your vehicle at the end of your agreement you will need to arrange collection via our partner, Manheim. This can be booked up to a month in advance of the end of your contract, and can be arranged for a date, time and location that suits you.

Our vehicle collectors will need to inspect your vehicle when collecting it to ensure the vehicle is returned in the agreed state at the beginning of your contract and if not, that we have noted any damage or missing parts. Our vehicle collectors work to carefully defined standards and are all experts at assessing vehicles.

After the inspection, the collector will show you what they have found and ask for you to sign for their records. Shortly after the inspection there will be someone to drive the vehicle away.

You can arrange your vehicle return online, you will just need your registration number and agreement number ready.

 

Please note:

  • Manheim operate Monday to Friday, 8am to 6pm (dusk in winter) so that they can fully inspect your vehicle in the light of day.
  • Once you have arranged your collection date, our inspector will call you when they are on route.
  • Anyone over the age of 18 can sign on your behalf but we advise that you are present when returning your vehicle.
  • Your vehicle must also have a valid MOT to be driven away on the day.

If you wish to extend your lease, or purchase your vehicle, be sure to get in touch with us so we can discuss your agreement options.

 

Return Your Vehicle

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