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We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

Can I withdraw from my car finance package?

This depends on the type of agreement you have with us and whether the product was sold at a distance (telephone, email, post or online). Below is a standard breakdown for each product but please be sure to check your policy agreement terms as this may differ from what is standard.

Personal Contract Purchase and Conditional Sale

You have the right to withdraw from the finance contract within 14 days starting the day after you signed the agreement. In order to withdraw you will need to provide notice by email, telephone or letter. You will be required to settle all amounts outstanding under the agreement within 30 days of giving us notice. Interest will continue to accrue until you have paid the sum owed. You’ll retain the vehicle.

Personal Contract Hire and Personal Finance Lease

If you sign your agreement on trade premises, such as in a dealership, you do not have a right to cancel. You only have a right to cancel if you’ve signed the agreement away from trade premises. If you’ve got a right to cancel then you need to tell us within 5 days of signing the contract. This can be via email, telephone or letter. You don’t have to tell us why but we can charge you our costs if you’ve not taken reasonable care of the vehicle.

Please refer to your policy agreement terms for further details.