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We are currently experiencing technical difficulties with online accounts, live chat and phone lines.

We advise customers to revisit the website later today. Once services are running as expected, we expect phone lines to be busier than usual and therefore ask customers to use their online accounts where possible.   

Our teams are working to get this fixed as soon as possible. Apologies in advance for any inconvenience caused.

Will FSI or TLC still apply during the pandemic?

Customers in a 36 or 37 month PCP contract who, as a result of the Coronavirus pandemic, are unable to hand the car back at the end of the agreement and received a Guaranteed Future Value deferment, will still be covered for any shortfall on the finance settlement in the event that the vehicle is written off. This will be the case for up to 48 months from the date the policy was incepted, whilst the existing contract continues to be live.

Customers in a 48 month PCP contract will not be covered if you defer the payment of your final Guaranteed Future Value.