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Coronavirus Pandemic

We are currently experiencing a high volume of online and telephone enquiries. We are taking all necessary steps to ensure that the needs of our customers, employees and partners are considered throughout the pandemic. As a result, our employees are working from home so things may take longer than usual. During this time we would be very grateful for your cooperation. Before making contact with us, please consult the information on our website. Please remember that for many general enquiries, you can self-serve on your MyFinance account.

More information

How do I make a complaint?

We recognise that despite our best efforts things don’t always go smoothly. If you have feedback for us or would like to make a complaint, please get in touch with us in the first instance via the details below. 

Email: ukcustomercare@psa-finance.com 

Customer Care Team 
PSA Finance UK 
61 London Road
Redhill, Surrey
RH1 1QA 

Tel: 0345 345 5449

If we haven’t been able to resolve your complaint to your satisfaction, you can ask the Financial Ombudsman Service (FOS) to review the situation on your behalf. Please note that the Ombudsman will only be able to consider your complaint after we’ve provided you with our final response or it has been over 8 weeks since you raised your concerns with us. 

The contact details for the Financial Ombudsman are: 

Email: complaint.info@financial-ombudsman.org.uk 

Telephone from a Landline: 0800 234 567
Telephone from a Mobile: 0300 123 9 123 
Website: www.financial-ombudsman.org.uk 

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR 

As a firm regulated by the Financial Conduct Authority we are required to publish complaints data: click here