What happens if I am ill and can no longer make the repayments?

Please contact us as soon as possible and we will review your case on an individual basis.

Please note that when considering your request, we may ask for supporting documents. You can speed up the process by enclosing relevant documents such as:

- Doctor’s notes
- Specialist referral letters
- Letters from the Department for Work and Pensions (DWP)  

The quickest way to contact us is via your online account. Please click here to register or log in.